Our skilled video monitoring operators are trained to detect and deter criminal behavior during standard monitoring hours from 6:00pm to 6:00am. What happens when an incident occurs outside monitored hours? Our cameras still record 24/7, and clients can request our Investigations Team to review any incident of interest that occurs.

Our Investigations Department

Our team of investigators are trained to review footage and piece together the narrative of any incident that occurs on sites we monitor with our video monitoring devices, whether it’s during standard monitoring hours or not.
By conducting thorough investigations, we gather important details to provide context for the incident. Whether it’s internal theft, tampering of machinery, or worker disputes, our investigations team works to provide our clients with the answers they need.
Investigators at Work

Other commonly investigated incidents include:

HEALTH & SAFETY VIOLATIONS
VEHICLE ACCIDENTS
EXTERNAL THEFT
ON-SITE INJURY
WEATHER RELATED DAMAGE
VANDALISM

How Do We Conduct Investigations?

The first step involves investigators communicating with the client to gain a better understanding of the who, what, where, when, and why of the incident. The more information the client is able to provide, the quicker our investigators can provide results.
surveillance monitoring service
Once the team understands the incident and what to search for, they can determine which camera views are involved in the incident in question. They then review the associated video footage, saving snapshots of timeframes and recording details significant to the investigation.
Once the required information is gathered, a detailed report is drafted. This report contains all relevant information compiled, including  time-stamped descriptions, photographs, and video footage of the events that occurred.
If requested by the client, we can also share the files with the local police department if further investigation is required.

Benefits of Using our Investigations Service

Investigations is included in our Video Monitoring service and is accessible to all clients upon request. Successful investigations provide many positive results, including the return of stolen materials, the arrest of a recurring vandals, and solving internal theft issues.

Overall, our investigations service is an extremely valuable tool for security and project management, working in tandem with our innovative video monitoring services.

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